Customer Relationship Management (CRM)

Customer Relationship Management (CRM), is an information for the methodologies, strategies, software, and other web-based capabilities used to help an enterprise organize and manage customer relationships.

Achieving success in today’s competitive global markets takes more than great products and services. Knowing how to deliver a differentiated and highly competitive customer experience cost effectively is critically important and increasingly challenging as your organization interacts with potential customers through more communication channels than ever.

Datassay CRM Services is that it helps businesses use technology and human resources to gain insight into the behaviour of customers and the value of those customers. Our goal is

• – Provide better customer service
• – Make call centers more efficient
• – Cross sell products more effectively
• – Help sales staff close deals faster
• – Simplify marketing and sales processes
• – Discover new customers
• – Increase customer revenues

We have alliances with leading CRM solution providers like Oracle, Front Range and we leverage these partnerships to provide CRM services, ranging from consulting and implementation to upgrades and application management services. Our CRM practice has a strong industry focus across specific domains.

• – Sales Automation
• – Multi Channel Customer Service
• – Marketing Management
• – Quote to Order Management
• – Customer Value Insight and Intelligence